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New Ticketing System and our Covid Safe Arrangements

Wednesday Sep 23, 2020

 Our new ticketing system is all go and made a successful debut for our FA Cup game against Stourbridge. Fans were able to use their phones to enter the ground speedily without the need to handle cash or fill out Track and Trace forms. Thanks to the Tamworth supporter for allowing us to photograph him going through the new turnstile process at the game.

 The simple to use system provides a number of benefits including

  •   Pay for you ticket in advance
  •   Instant delivery by email
  •   No Need to print your ticket if you don't want to (although you can print it off if you wish), just present the QR Code contained on the email on your phone (or paper print out) at the turnstile
  •   No need to handle cash during the Covid Pandemic - great for you and the turnstile operatives
  •   Fully compliant with track and trace as your ticket registers you as being present in the ground.

 Here is everything you need to know about the new system and our Covid secure arrangements

 The online portal can also be accessed via the club website – or our special ticket website address

 Purchasing match tickets takes less than 2 minutes, with e-tickets delivered in PDF format via email, which you can either print off and just use your smartphone for scanning at the turnstiles. You will need to create an account on the ticketing portal to purchase your tickets
 Digital ticket scanners have been implemented at the turnstile entrances to provide fans with a quick and efficient cash-less access to the Stadium.

 If purchasing a ticket on the site on behalf of another family member/friend etc. please after clicking on ASSIGN ATTENDEES, then click on EDIT DETAILS to provide the name of the person using the other ticket for track and trace purposes.
 After clicking CONFIRM & PAY you will have one final chance to check everything is in order before making your credit or debit card payment.
 After completing your ticket purchase, you will receive an order confirmation by email, quickly followed by the tickets on a separate e-mail as a PDF attachment, both sent from BOX OFFICE. Either print the tickets off or download the match tickets PDF to your smartphone.

 PLEASE NOTE - On match day, to stop people printing more than one copy of their downloaded e-ticket, only the first scan of the QR code on the e-ticket will permit entry at the turnstile and any further scans will be denied entry as duplicates.

 COVID-19 guidelines, with particular regard to social distancing to other supporters, staff and team players and restricted access points, will need to be adhered to by fans. Please look out for appropriate markings and signs (especially in the Bar area and around turnstiles, food and drinks outlets and toilets) and follow any instructions from stewards.
 In some situations, supporters may feel more comfortable by wearing a face mask or at least by having one in their possession.
 At all times, and in all parts of the ground, please observe social distancing and avoid close contact with people who are not within your social bubble.
 Supporters  will have their temperature recorded before entering the ground and must not attend matches if they are exhibiting potential covid-19 symptoms.

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